Privacy Policy
Last updated: March 2026
1. Introduction
FineFighters ("we", "us", "our") operates the website finefighters.co.uk (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
2. Information We Collect
We collect the following types of information:
- PCN Details: Reference number, vehicle registration, contravention code, date, time, and location
- Personal Information: Email address, full name, address, and postcode (for delivery of your appeal letter)
- Appeal Details: Circumstances, country selection (England or Wales), and any uploaded evidence
- Payment Information: Processed securely by Stripe; we do not store card details. Payment status and failure reasons may be stored.
- Access Tokens: Security tokens generated for each appeal to allow access to your data
- Feedback: If you submit feedback, we collect your name, email address, category, and message
3. How We Use Your Information
We use the collected information to:
- Generate your PCN appeal letter
- Process payments securely via Stripe
- Send you your completed appeal letter
- Respond to support requests and feedback
- Improve our service and user experience
4. Data Storage and Security
Your data is stored securely using Google Firebase services. We implement appropriate security measures to protect your personal information. Appeal data is retained for 30 days after generation, after which it is automatically deleted.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Stripe: For secure payment processing
- Google Analytics: For aggregated, anonymised usage statistics
- Legal authorities: If required by law or to protect our rights
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
To exercise these rights, contact us at the email below.
7. Cookies
We use Google Analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings. For more information, see Google's Privacy Policy.
8. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Company Information
FineFighters is operated by:
- Company: Filspire Ltd
- Company Number: 16212838
- ICO Registration: ZC074140
- Email: filspire@gmail.com
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: